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Frequently asked questions about Supabet Casino
What to do if the confirmation email is missing after 24 hours?
A missing confirmation email after registration may indicate a delay in system processing. Typically, account verification documents are processed within 24-48 hours. If the email does not arrive within this timeframe, it is advisable to check spam or junk folders first.
Should the email still be absent, it is possible that the initial registration did not complete successfully, or the communication was filtered. The KYC process requires submission of an ID and proof of address, which is a critical step for account activation. This procedure ensures compliance and security for all users.
To resolve this, users should attempt to initiate the account verification process again through the platform's designated section. This might involve re-uploading identification and proof of address documents, ensuring they are clear and within the specified validity period. This proactive step can expedite the resolution and allow access to gaming features.
What does Hold and Win mean on 5x3 reels?
Hold and Win is a bonus feature often found on slot machines, typically presented on a 5x3 reel layout. This particular game format offers 25 paylines for potential winning combinations. Games like Vikings Go Berzerk, developed by Yggdrasil, showcase such reel structures.
When the Hold and Win feature is activated, certain symbols may lock in place, allowing for re-spins of the remaining reels. This mechanic aims to increase the chances of forming winning clusters or collecting special bonus symbols. The volatility of a game, such as the high volatility in Vikings Go Berzerk, influences the frequency and size of wins.
The objective during a Hold and Win round is often to fill the reels with specific symbols, leading to a potential payout multiplier. For instance, in a game with a maximum win multiplier of x4000, successfully triggering and completing this feature could significantly contribute to the overall winnings. This offers a distinct gameplay experience compared to standard spins.
Am I allowed to open a second account?
Operating multiple accounts on the platform is generally not permitted. Each player is typically allowed to open only one account for security and regulatory reasons. This policy is standard across many online gaming sites to prevent fraudulent activities and ensure fair play.
Opening a second account can lead to complications, including the potential confiscation of funds and closure of all associated accounts. The Know Your Customer (KYC) process involves verifying identity and address, which would identify duplicate accounts. This verification typically takes 24-48 hours to complete.
Therefore, it is strongly advised that players adhere to the single-account policy. If a player has forgotten their login details or needs to update their information, they should contact customer support to recover or modify their existing account. This ensures compliance with the terms of service and maintains account integrity.
What is the weekly withdrawal limit?
While specific weekly withdrawal limits are not detailed, transaction limits for methods like Bitcoin (BTC) and Binance Pay are specified. For Bitcoin, withdrawals can range from €20 to €10,000. Binance Pay offers the same withdrawal range, from €20 to €10,000.
The processing time for withdrawals also varies by method. Bitcoin withdrawals are estimated to take between 0 and 24 hours, while Binance Pay withdrawals are generally faster, completing within 0 to 2 hours. Both of these cryptocurrency methods have no stated commission fees, apart from network fees for Bitcoin.
The minimum deposit for most methods, including cryptocurrencies, is €20. Understanding these limits and times is crucial for managing funds effectively. Players should consult the cashier section for any specific details regarding daily or weekly withdrawal ceilings that might apply beyond the per-transaction limits.
How much commission does the Banker bet cost?
The contribution of different game types towards wagering requirements is clearly defined. Slots contribute 100% towards meeting the bonus wagering conditions. This means every euro wagered on slot games counts fully towards clearing the bonus.
In contrast, table games and live casino games have a significantly lower contribution. Both table games and live dealer games contribute only 10% towards the wagering requirements. For example, a €10 bet on a table game would only count as €1 towards the total turnover.
This tiered contribution system highlights the importance of focusing on slots for players aiming to complete wagering requirements efficiently. The welcome bonus offers 300% up to €2,000 plus 100 free spins, with wagering requirements set between x35 and x45, to be met within 30 days.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Is 2 GB RAM enough for live tables?
For live tables, a minimum of 2 GB of RAM is recommended for both Android and iOS devices. This specification is noted for the casino's dedicated applications. Devices running Android 8.0+ or iOS 13+ with this RAM capacity should be able to handle the streaming and interactive elements of live dealer games. Lower RAM may result in performance issues.
The casino's mobile applications, available for Android and iOS, are designed to operate efficiently with 2 GB of RAM. The Android app is approximately 45 MB and requires Android 8.0+, while the iOS app is around 60 MB and needs iOS 13+. These requirements suggest that while 2 GB RAM is the minimum, a smoother experience might be found on devices exceeding this.
While 2 GB RAM is the stated minimum requirement for the casino's mobile apps, the actual performance for live tables can also depend on network connectivity and the specific game's complexity. Some live casino games might be more resource-intensive than others, potentially pushing the limits of a 2 GB RAM system. Therefore, players with devices at this minimum specification might experience occasional delays.
Why does the game not load in Chrome 89?
Browser compatibility can affect game loading, and while specific browser versions like Chrome 89 are not explicitly mentioned in the provided data, older versions of browsers may sometimes encounter issues with modern web technologies used by online casinos. The casino's primary focus for mobile access is through dedicated applications, which bypass browser-specific problems.
The casino's mobile applications for Android (8.0+) and iOS (13+) are designed to offer a stable gaming platform. If games are not loading in a browser like Chrome 89, it is advisable to try using the dedicated app, which is optimized for the casino's software. This often resolves loading issues caused by browser cache or compatibility.
Technical issues with game loading can stem from various factors including browser settings, cache, or outdated browser versions. While Chrome 89 is not specifically addressed, it is a relatively older version. Using the most current version of Chrome or, preferably, the casino's dedicated mobile app for Android or iOS, is recommended for optimal performance and game access.
How do Corner 8:1 and Dozen 2:1 differ?
The provided data does not contain specific details on betting markets such as 'Corner 8:1' or 'Dozen 2:1', nor does it elaborate on the payout structures for various types of bets within table games. Therefore, a comparison of their differences cannot be made based on the available information.
Information regarding the specific betting options and their associated odds, like a 'Dozen 2:1' payout or 'Corner 8:1' stakes, is not included in the general overview of the casino's offerings. The data focuses on bonus structures, payment methods, and game examples rather than intricate betting rules.
What is the wager for the 300% bonus?
The 300% welcome bonus up to €2,000 is subject to wagering requirements ranging from x35 to x45. This means the bonus amount, plus any winnings from the associated 100 free spins, must be played through a specified number of times before it can be withdrawn. For example, if a player receives a €100 bonus and the wagering is x40, they must place bets totaling €4,000.
The wagering requirement for the 300% welcome bonus of up to €2,000 and 100 free spins varies between x35 and x45. It is crucial to understand which games contribute to this wagering, as slots contribute 100% of the stake, while table games and live casino games contribute only 10%. This means bets on slots clear the wagering faster.
The bonus funds and free spin winnings from the 300% welcome offer must be wagered between 35 and 45 times. This wagering must be completed within 30 days from the bonus activation. Bets placed on slots count 100% towards the wagering requirement, but bets on table games or live games only count 10%, which is a significant difference in clearing speed.
What to do if password is forgotten during login?
If a password is forgotten during the login process, the standard procedure for most online platforms, including casinos, involves a password recovery mechanism. This typically requires accessing a 'Forgot Password' link or button on the login screen. Players should look for this option to initiate the reset process.
To reset a forgotten password, players will usually need to provide their registered email address or username via the 'Forgot Password' function. The casino will then send instructions or a temporary password to the registered contact details. It is important to have access to this email or phone number to complete the recovery.
After initiating the password reset, players may be asked to confirm their identity, which is part of the casino's security protocols. This could involve answering security questions or providing other verification details. Once successfully verified, a new password can be set, allowing access to the player's account.
Which method matches the 20 EUR minimum deposit?
For a 20 EUR minimum deposit, the Bank Transfer method is suitable. This option allows deposits starting from 20 EUR, aligning with the specified minimum. The transaction itself is processed within 1 to 3 business days. Therefore, if your intention is to deposit exactly 20 EUR, Bank Transfer is a viable choice. No fees are charged by the casino for this method, though bank fees may apply.
Neosurf offers a lower minimum deposit of 10 EUR, making it more accessible for smaller initial amounts. However, for a specific deposit of 20 EUR, both Neosurf and Bank Transfer function effectively. While Neosurf deposits are instant, Bank Transfer takes a few business days. Both methods provide a path to fund your account to the desired 20 EUR level. The casino does not impose fees for Neosurf transactions.
The Bank Transfer method has a minimum deposit limit of 20 EUR, precisely matching the specified amount. This method also has a maximum deposit limit of 10,000 EUR. Deposits via Bank Transfer are completed within 1 to 3 business days. This makes it a reliable option for those aiming for the 20 EUR deposit threshold.
How do I deposit with CashtoCode without a bank account?
CashtoCode is a payment method that allows for deposits without direct use of a bank account. Users purchase a voucher at a physical retail location and then use the voucher code online. The minimum deposit via CashtoCode is 10 EUR. This method is designed for players who prefer not to link their bank details directly to online casinos. A maximum limit of 1,000 EUR applies to CashtoCode deposits.
When depositing with CashtoCode, the process involves obtaining a voucher first, which bypasses the need for a bank account. The casino accepts deposits starting from 10 EUR using this method. The transaction is typically instant once the voucher code is entered. This makes it a convenient option for immediate gameplay without bank involvement. There are no casino fees associated with CashtoCode deposits.
To deposit with CashtoCode, players acquire a voucher, effectively eliminating the requirement for a bank account. The minimum deposit threshold for this method is 10 EUR. The deposited funds reflect instantly in the player's account. This approach offers a layer of privacy and convenience for those seeking to avoid direct banking connections. The maximum deposit amount for CashtoCode is capped at 1,000 EUR.
Which payment method pays out within 24 hours?
The provided information does not specify any payment method that offers payouts within a 24-hour timeframe. The available methods have different processing times for withdrawals. Players should review the individual payout durations for each option. Understanding these timelines is crucial for managing expectations regarding fund accessibility after a withdrawal request. No method is listed with a 24-hour payout.
Bank Transfer processing for payouts ranges from 3 to 5 business days. This indicates that funds are not expected to be available within 24 hours using this method. The minimum withdrawal amount via Bank Transfer is 20 EUR. Players should factor in this multi-day processing period when planning their withdrawals. No fees are charged by the casino for Bank Transfer withdrawals.
Neosurf is listed as a deposit-only method, meaning it is not available for withdrawals. Therefore, it cannot facilitate payouts within 24 hours or any other timeframe. Players looking for payout options must consider alternative methods that explicitly support withdrawals. The absence of Neosurf for payouts means it is not a solution for fast fund retrieval. This method's utility is confined to adding funds to the account.
How many days are left for bonus wagering?
The bonus wagering requirement must be met within a timeframe of 30 days. This duration applies to the welcome bonus, which includes a 300% match up to €2,000 and 100 free spins. Players must complete the turnover conditions before the bonus funds and any associated winnings expire. Therefore, 30 days is the total period available to fulfill the wagering obligations. This is a standard timeframe for such offers.
The wagering requirement for the bonus is between x35 and x45, depending on the specific offer or game contribution. This means players need to wager the bonus amount 35 to 45 times. For example, if a player receives a €100 bonus with x40 wagering, they must place bets totaling €4,000. This turnover must be achieved within the 30-day bonus validity period. This multiplier significantly impacts the effort required.
Meeting the wagering requirements within the 30-day deadline is critical to retain bonus funds and winnings. Slots contribute 100% towards wagering, making them the most efficient game type for fulfilling these conditions. In contrast, table games and live casino games only contribute 10%. This means playing slots significantly speeds up the process of clearing the bonus. Players should prioritize slots to maximize their chances of meeting the requirement.
How long does KYC verification take after registration?
The Know Your Customer (KYC) verification process typically takes between 24 to 48 hours to complete after registration. This procedure is essential for account security and regulatory compliance. Players are required to submit documentation such as a valid ID and proof of address, which should be no older than 3 months. Prompt submission of accurate documents can help expedite this timeframe. The casino aims for efficient verification.
To successfully complete KYC, players must provide a valid identification document, such as a passport or driver's license, and a recent proof of address. This proof of address can be a utility bill or bank statement dated within the last 3 months. These documents are cross-referenced to confirm the player's identity and location. This multi-day verification process is standard practice in the online gaming industry. It ensures a secure environment.
After submitting the required KYC documents, players can expect the verification process to conclude within 24 to 48 hours. This timeframe allows the casino's security team to thoroughly review the submitted information. Once verified, players gain full access to all account features, including withdrawals. Delays can occur if documents are unclear or incomplete, potentially extending the 48-hour window. Therefore, clear and recent documents are recommended.
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